Refund and Cancellation Policy

We want your Kuber Dhan Yantra to reach you in perfect condition. This policy explains when you can cancel, how replacements work, and how refunds are paid.

1. Cancellations

You can cancel your order free of charge before it is dispatched. Once an order has been handed to the courier, it can no longer be cancelled.

To cancel, contact us with your order reference (it begins with “BB-”). If the order has not been dispatched, we cancel it and refund the full amount you paid, including shipping.

We may cancel an order ourselves if the product is unavailable, if there was a pricing or listing error, if the address is not serviceable, or if we suspect fraud. In that case you receive a full refund.

2. No returns

Because Kuber Dhan Yantra is a devotional item, we do not accept returns for change of mind, personal preference or a difference in spiritual expectations. This does not affect your right to a replacement for a damaged, defective or incorrect product, described below.

3. Replacements for damaged, defective or incorrect items

You are entitled to a free replacement if your order arrives:

• physically damaged (for example bent, broken or badly scratched);
• with a manufacturing defect; or
• as the wrong product or the wrong number of pieces.

How to request a replacement

• Contact us within 48 hours of delivery. Email support@babababucha.com or call +91 90390 79660 with your order reference and clear photos of the item and packaging.
• Include your order reference and clear photos of the product, the outer packaging and the shipping label. An unboxing video helps us resolve the request faster.
• Once approved, we ship the replacement at no extra cost. We may ask you to hand the original item to our courier partner when the replacement is delivered or collected.
• If a replacement is not possible (for example, the item is unavailable), we refund the amount paid for the affected item(s) instead.

Replacements do not cover normal colour or finish variations, wear after use, or damage caused after delivery.

4. Refunds

Approved refunds are processed through Razorpay to your original payment method. Razorpay typically credits the amount within 5–7 working days, depending on your bank.

Refunds apply to:

• orders cancelled before dispatch (full amount, including shipping);
• orders we cancel (full amount);
• approved replacement requests that cannot be fulfilled (the amount paid for the affected items); and
• duplicate or excess payments.

We will tell you by phone or email when a refund has been initiated.

5. Failed or duplicate payments

If money was deducted but your order shows as not paid, the amount is normally reversed automatically by your bank or payment provider within a few working days. If it isn’t, or if you were charged twice, contact us with your order reference and the payment details, and we will resolve it with Razorpay.

6. Contact

Email support@babababucha.com or call +91 90390 79660 (11:00 AM – 9:00 PM IST).